SOS Children’s Villages Greece are looking for a Salesforce Admin & Database Manager who will centrally oversee the management, customization, and support of the organization’s Salesforce CRM during a critical transition phase from its previous ERP system. Since there is no dedicated developer role, the selected candidate will also be responsible for the technical implementation of essential customizations, automations, and data management tasks to ensure smooth operation and maximize Salesforce’s potential.
Key Responsibilities
- Customize Salesforce (configure objects, fields, page layouts, record types).
- Create and manage workflows, Process Builder, and Flow automations to streamline business processes.
- Manage users, permissions, profiles, and roles.
- Import, clean, and update data using Salesforce Data Loader or similar tools.
- Build reports and dashboards tailored to the needs of fundraising, communications, and management teams.
- Provide user support and training on Salesforce usage.
- Collaborate with external consultants or developers for complex implementations.
- Ensure compliance with GDPR and best practices in data protection and privacy.
- Stay up to date with Salesforce platform updates and improvements.
Required Qualifications
- 2+ years of experience as a Salesforce Administrator or in a related role.
- Excellent knowledge of Salesforce configuration tools (custom objects, workflows, flows, reports).
- Experience in data management (data import, cleaning, migration).
- Ability to troubleshoot and resolve technical issues independently, without developer support.
- Familiarity with the Nonprofit Success Pack (NPSP) is a strong advantage.
- Strong user training and support capabilities.
- Understanding of basic GDPR and data security principles.
Preferred Certifications
- Salesforce Administrator (ADM201) or equivalent certification.
- Salesforce Platform App Builder (optional).
Ideal Candidate Profile
We are looking for a proactive and solutions-oriented individual with strong analytical skills, attention to detail, and the ability to work independently. Excellent communication and collaboration skills are essential, as the role involves regular interaction with fundraising, communications and operations teams.
Protection policies
The social policy of our Association is based on the protection of children’s rights and human rights in general. These define the minimum working standards and act as a complement to our values.
The Association therefore adopts the following policies:
- “Code of Conduct”
- “Child Protection Policy”
- “Policy on the Prevention and Combating of Violence and Harassment”
The purpose of the Association’s policies is a) to safeguard the physical and mental integrity of children, and to be transparent about incidents that may violate it, and b) to support employees in their daily work by creating good working conditions and ensuring an environment in which everyone can work, free of discrimination, harassment and other inappropriate and undesirable behaviour.
All recruitment processes assess the candidate’s understanding of the above Policies and their ability to reflect the overall values of SOS Children’s Villages. As an additional measure to prevent violation of the above Association Policies, candidates who are selected on the basis of their stated qualifications will be required to provide a criminal record extract and a sworn statement that no criminal charges are pending against them.
Why Join Us?
You will be joining a mission-driven organization at a pivotal moment of digital transformation. This role offers the opportunity to shape how our systems support our impact and grow alongside a passionate and committed team.
How to apply
If you are interested in applying for the position, please send your CV at soscv@sos-villages.gr. by the 13th of July 2025.